Summary:
• Extensive Microsoft Windows XP / 2000 / 98 / 95 experience
• Solid software, hardware, and network troubleshooting skills

• Excellent customer service skills
• Proficient at Linux system administration
• Cisco Certified Network Associate (CCNA)

Objective: To combine my desktop support, network administration, and customer service skills in to a role that allows me to solve problems and provide solutions so that the company's employees can be more productive and create more revenue.

Work Experience

Support Analyst - On-site assignment at Roche Diagnostics Corporation through Perficient, Inc.

07/2004 - 03/2005

Participated in upgrade of 1000 workstations and laptops based an Active Directory managed Windows XP based system

Performed desktop support on Windows 2000 and XP for local and remote employees

Assisted in maintaining company's hardware lifecycle management program

Senior Micro/LAN Consultant - Ball State University Office of Housing and Residence Life

04/2002 – 12/2003

Provided network support for 3000 students, desktop support for 75 employees, and supported 15 computer labs in the residence halls

Led conversion of the departmental file server from Novell to Windows 2000

Responsible for deploying a pay-per-print system in the computer labs

IT Intern – Superior Essex

06/2000 – 12/2000

Provided desktop PC support for employee desktop and laptop computers, ranging from building systems from scratch, software installation, network troubleshooting and basic administration

Built several server systems

Web Developer – New Frontiers International

02/1999 – 08/1999

Developed and maintained a website for a small start-up company

Education

Bachelor of Science, Ball State University, Muncie, IN

Major in Industrial Technology - Computer Technology option, Minor in Business Administration

Graduated with Distinction, December 2003 (3.7 / 4.0 GPA)

Associate Degree, Georgia Perimeter College, Atlanta, GA

Major in Computer Science

Graduated, December 2001

Awards

Exceptional Graduate in the Industrial Technology Program; Computer Technology Option –

Ball State University – 04/2004

Boy Scouts of America, awarded Eagle Scout Award – 08/1992