(765)749-3271
perry@webmasterp.com	PERRY LEE WOLF IV	3617 N CHADAM LN APT 1A
MUNCIE, IN 47304	
Experienced Desktop Support Technician	

Summary:
• Extensive Microsoft Windows XP / 2000 / 98 / 95 experience
• Solid software, hardware, and network troubleshooting skills
• Excellent customer service skills
• Proficient at Linux system administration
• Cisco Certified Network Associate (CCNA)

Objective: To combine my technical and customer service skills in to a role that allows me to solve problems and provide solutions so that the company's employees can be more productive.
Work Experience
Desktop Support Technician -  On-site assignment at Federal Home Loan Bank through Eliassen Group, Inc - 01/2006 – 03/2006
•	Performed desktop support for internal bank employees using Windows 2000 and XP desktops and laptops
•	Support included troubleshooting of standard software such as the Adobe suite and Microsoft office, imaging new workstations, and solving various operating system problems
•	Assisted in upgrade of Symantec Antivirus Corporate Edition client on 150 workstations

Support Analyst -  On-site assignment at Roche Diagnostics Corporation through Perficient, Inc. 07/2004 - 03/2005
•	Participated in upgrade of 1000 workstations and laptops to an Active Directory managed Windows XP based system
•	Performed tier 2 desktop support for Windows 2000 and XP laptops and desktops used by local and remote employees at all levels within the company

Senior Micro/LAN Consultant - Ball State University Office of Housing and Residence Life
04/2002 – 12/2003
•	Provided network support for 3000 students, desktop support for 75 employees, and supported 15 computer labs in the residence halls
•	Led conversion of the departmental file server from Novell to Windows 2000
•	Responsible for deploying a pay-per-print system in the computer labs

IT Intern – Superior Essex - 06/2000 – 12/2000
•	Provided desktop PC support for employee desktop and laptop computers, ranging from building systems from scratch, software installation, network troubleshooting and basic administration
•	Built several server systems
Education
Bachelor of Science, Ball State University, Muncie, IN
Major in Industrial Technology - Computer Technology option, Minor in Business Administration
Graduated with Distinction, December 2003 (3.7 / 4.0 GPA)

Associate Degree, Georgia Perimeter College, Atlanta, GA
Major in Computer Science
Graduated, December 2001
Awards
Exceptional Graduate in the Industrial Technology Program; Computer Technology Option – 
Ball State University – 04/2004
Boy Scouts of America, awarded Eagle Scout Award – 08/1992